Quality Manager
Do you have the leadership skills to drive a high-performing team? Are you passionate about quality assurance and risk management? If so, we have an exciting opportunity for you.
As a Quality Manager, you will lead a high performing team mitigating risk, delivering an exceptional customer experience, and ensuring valid and reliable learner outcomes. You will be expected to build excellent relationships with customers whilst keeping risk management at the heart of everything we do.
You will support the senior leadership, provide clear direction and support manage resources effectively, foster a culture of continuous improvement and compliance with regulatory standards.
This is a full-time role, working 35 hours Monday - Friday. We operate a hybrid model, however, your office base will be our Burntwood Hub so you must be in commuting distance of this office 5 days a week. You must also be willing to travel to other regional hubs or on customer visits as and when required. Unfortunately, we cannot consider home based applicants for this roles.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.
We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.
We encourage and welcome applications from members of underrepresented communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
About the role
- Lead, coach and develop a high-performing team to achieve department goals, deliver exceptional service and meet key SLAs.
- Work autonomously and support your Senior Quality Manager to effectively deliver on the Centre Quality team mission.
- Ensure compliance with our regulatory requirements (Centre Assessment Standards Scrutiny) and ensuring the validity and integrity of the qualifications and assessment we offer.
- Identify risks and effectively mitigate these internally and externally.
- Identify and reduce inefficiencies and keep a tight control of costs.
- Build strong relationships with internal and external stakeholders.
About you
- Experience leading teams in quality assurance, education, or customer service.
- The ability to coach and develop a team to become experts in their field.
- Experience of developing and managing projects.
- An analytical thinker with a logical mind, and a desire to solve the problem.
- Able to take the lead, identifies inefficiencies, and finds new ways of working.
- Must be highly skilled in Excel (data analysis, manipulating data, advanced formulas etc.) and other MS Office applications.
- Agile working, adaptable to change and managing multiple priorities.
- Skilled in designing / delivering training and carrying out training needs analysis.
Whilst not mandatory it would be beneficial to have knowledge of the UK education and training sector.
Our story and mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.
Employees health and wellbeing is very important to us, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.
We also provide access to a Group wide Employee Assistance Programme (EAP).
We welcome a discussion about how this role could work flexibly for you. For example, work pattern, hours or location.
Next Steps and How to Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.