Quality Executive
We are currently recruiting for a Quality Executive to join our Quality Team on a permanent basis. The role can be based at our Wakefield, Warrington or Burntwood office.
We are looking for an enthusiastic individual, with excellent customer service and IT skills who would love to join our well-established organisation: City & Guilds.
- This role perfectly suits candidates with experience from highly regulated organisations and education sectors but equally it can work well for ambitious, proactive individuals with previous experience from various customer facing roles. We welcome applicants from all backgrounds who can see how their transferable skills will fit into the role.
- Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.
We will be shortlisting on an ongoing basis so may close this advert early depending on the volume of applications. Please submit your application as soon as possible to avoid missing out on this opportunity.
At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.
We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.
We encourage and welcome applications from members of underrepresented communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
About the role
- Guide customers from onboarding to ongoing support, handling queries effectively.
- Take ownership of customer issues and ensure positive resolutions.
- Identify and mitigate risks across customers, products, and services.
- Make informed choices that balance customer and business needs.
- Work with teams across the business to support customer growth and retention.
- Report and support investigations into any compliance concerns.
- Continuously enhance internal processes.
- Assist Centres with self-assessment and quality standards.
- Lead or contribute to key team projects.
About you
- Excellent communication skills (written and verbal).
- Ability to adapt and prioritise tasks
- Strong IT skills (MS Office proficiency).
- Understanding of regulatory and business needs.
- A proactive, problem-solving mindset.
- Organisational skills and attention to detail.
- Confidence to challenge and suggest improvements.
- Ability to work independently and in a team.
You do not need to have previous experience from a Quality department, but we are looking for commercially aware candidates who will be able to learn and understand both Regulatory and Business Requirements.
Our Story and Mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.