We currently have 2 vacancies for Quality Executives to join our Quality Team in City and Guilds.
Both roles are permanent, and they will be based in Warrington.
Salary £28,000 per annum (starting in April), 35 hrs per week
We are looking for enthusiastic individuals, with excellent customer services and IT skills who would love to join our well-established organisation: City & Guilds.
- This role can suit perfectly the candidates with experience from highly regulated organisations and education sector but equally it can work well for ambitious, proactive individuals with previous experience from various of customer facing roles. We welcome applicants from all backgrounds who can see how their transferable skills will fit into the role.
- Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.
These are full time 35 hours per week roles.
With best-in-class benefits (Private medical healthcare, Life Assurance, Group Income Protection, increased Company Pension contributions and many others voluntary benefits), competitive pay and a nurturing and progressive environment, working with us can be a great career move!
You will join us at an exciting time as we embark upon a transformation of our quality team. We can offer an excellent career path and progression for the individuals who are looking for a long-term career.
This role will start as a typical office position, but we are aiming to introduce a hybrid model after an initial probationary period, however this will be dependent on business requirements.
Working as a Quality Executive there will be a requirement to travel to build excellent working relationships with both customers and associates. This will include arranging activities, site visits and attending events - so you will need to be prepared to travel either by car or public transport to different locations. We will be happy to discuss this and explain further during the telephone conversation or at the interview stage.
The Quality Executive and your team will be integral to the overall risk management of our Centres and driving quality improvement, by working together as a team to identify, manage and prevent risks to quality. By doing this you will be ensuring the integrity and validity of our products and services whilst delivering exceptional customer experience.
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
About the role
As a Quality Executive you will be managing our customers. From onboarding and approval, you will be responsible for taking ownership of queries from customers both internal and external. You will proactively and holistically manage and support our customers through a range of quality assurance and customer support activities.
You will be providing effective problem resolution for our customers, and you will take accountability for your risk management decisions. You will also identify and manage Customer, qualification, product, and service risk by implementing an effective and efficient support package.
Quality Executives will be supported by and work with many internal colleagues including Quality Risk Analysts. You will also work closely and network with our Associates to ensure risk management. This will involve applying a logical mind to planning quality assurance activities.
You will also support our teams working offshore ensuring that the processes are being carried out and ensuring that the result meets the customer need.
You will support your Centres with their self-assessment. You will work across several different priorities as required collaborating with different stakeholders across the business.
Please note that this role involves a significant amount of risk analysis and decision making.
You will be able to work at pace and you will be encouraged to ask questions and be empowered to challenge.
Quality Executive positions are very varied and busy roles that would suit individuals who like to think outside the box and are keen on continuous improvements.
We are looking for great communicators with excellent verbal and written communication skills. We work on many various IT systems and Excel is one of the packages we use a lot so you will need to have good IT skills to operate systems confidently. We are looking for proactive candidates with a can - do attitude.
You do not need to have previous experience from the Quality department, but we are looking for commercially aware candidates who are good problem solvers and who will be able to learn and understand both Regulatory and Business Requirements.
We would like candidates to always focus on high quality output.
Experience of working in a risk management setting, and experience of meeting with external customers, other Awarding Organisations and Regulators would be beneficial but is not essential.
If the above sounds good, we would love to hear from you so please do not hesitate to look at the attached Role Profile and apply today.
Our Story and Mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.
Employees health and wellbeing is very important to us, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.
We also provide access to a Group wide Employee Assistance Programme (EAP).
We welcome a discussion about how this role could work flexibly for you. For example, work pattern, hours or location.
Next Steps and How to Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.