Operations Administrators (18 Month Fixed Term Contracts)
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We are recruiting for Operations Administrators to join our dynamic Centre Operations team based in Wakefield (WF1 2UF). We need highly motivated individuals to support our centralised team to ensure that a wide range of administrative tasks are completed to our service level agreements (SLAs), ensuring results are issued to schools and colleges on time. In this role, you will liaise with people across the business to ensure actions are completed, and to maintain our administrative functions. On a daily basis you will be answering emails, making and receiving telephone calls, maintaining our range of trackers and issue logs, and supporting with the preparation of data and report information. We try to continuously improve our ways of working and to find new ways of resolving issues, so if you enjoy working to support internal and external customers and strive for continuous improvement, then this role could be what you are looking for.
Recruitment process: We will be holding an informal recruitment day on Monday 16th December for applicants to attend at our Wakefield office and meet our team. This is in place of a formal scheduled interview. You’ll need to be available to join us on this date. After the recruitment day, successful applicant will join us late January / early February dependent on your availability. Dependent on the volume of applicants we may hold a further recruitment day in early January (TBC). We shortlist on an ongoing basis and may close the advert early. To avoid disappointment please submit your application as soon as possible. This appointment will be made on merit. We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
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About the role
This role is ideal for someone from an administrative background with excellent interpersonal skills and strong IT literacy. You will need to be willing to learn, self-motivated, with effective problem-solving skills and excellent attention to detail.
Your responsibilities will include:
- Wide range of general customer support through email and phone communications
- Providing advice and guidance on the use of systems to customers
- Contacting customers for exam script returns and the upload of evidence
- Administration, documentation, and communication of meetings (secretariat support)
- Supporting with project documentation
- Maintaining and updating systems, Excel trackers, MS Teams sites, MS Lists, SharePoint etc.
- Assisting with the compilation of reports and presentations
- Control and maintenance of risk / issue logs, project and delivery information and documents regarding our processes and systems
During peak periods, such as our key exam and results seasons, colleagues are expected to provide additional support, which may include overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate a commitment to our collective success and adapt to the needs of the business. Occasional travel may be required to attend meetings or workshops at other office locations.
Our Centre Operations team is now located from our Wakefield hub, and all our team administrators are office based. Our office is conveniently located, with the Snow Hill retail park within a short walking distance, and excellent public transport links.
About you
Please ensure you read the attached role profile in full, inclusive of the working arrangements and positive working behaviours we expect from all our colleagues.
Our ideal candidate will have:
- Good numerical, verbal and written communication skills
- Attention to detail
- Excellent interpersonal skills, be approachable and knowledgeable
- Ability to work to tight deadlines
- Aptitude for multi-tasking, prioritising and be organised
- Effective problem solving and analytical skills
- A strong level of self-motivation and initiative
- Willingness to learn, ability to learn quickly and share knowledge with others
- Strong computer literacy including use of Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and database applications
Our Story And Mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.