Director of Client Solutions
We are delighted to be recruiting for a Director of Client Solutions at The Oxford Group.
The Director of Client Solutions will have overall accountability for The Oxford Group’s value proposition, driving initiatives to sustain and enhance our reputation as a leading provider of leadership development solutions.
Drawing on market, competitor and client intelligence and latest research in leadership you will shape our propositions, products, services and build partnerships to meet and exceed clients’ expectations and needs whilst anticipating and innovating for the future.
This role will be pivotal in driving our success and growth as well as unlocking wider strategic opportunities across the whole of our business and markets.
At The Oxford Group, we’re committed to leadership that not only meets today’s challenges but also drives meaningful, lasting impact for tomorrow.
Supported by a global network of over 200 multilingual consultants and coaches we bring the insight, experience, and partnership needed to shape a future defined by purposeful, high-impact leadership.
For the Director of Client Solutions role, we are happy to consider candidates from across the UK with the expectation of the regular travel to our HQ office in London.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work.
We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best.
We encourage and welcome applications from members of underrepresented communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
About the role
What you will be doing:
In this role, you will shape and own The Oxford Group’s value proposition and product portfolio, ensuring alignment with the brand, overall strategy, and market opportunity.
You will lead market research, competitor analysis, and customer segmentation to identify opportunities, gaps, and emerging trends, setting the direction for market-facing thought leadership, messaging, and case studies.
You will turn identified opportunities into innovative, client-focused solutions, taking them from concept through to launch with clear roadmaps and go-to-market plans.
Drawing on customer insight, best practice, and emerging technologies, you will drive product innovation and oversee full product lifecycle management, continuously optimising performance and impact.
A key part of the role involves equipping customer-facing teams with compelling, on-brand sales enablement materials and case studies, as well as evolving reusable delivery assets to ensure bespoke solutions remain credible and relevant.
You will build and manage strategic partnerships, particularly in technology and AI, use data to measure impact and inform decision-making, and engage consultants, coaches, and subject matter experts to maintain leading-edge expertise. You will also share accountability for producing high-quality, persuasive bid responses.
As a senior leader, you will lead, mentor, and develop a high-performing team and contribute to the overall business strategy as part of the Senior Leadership Team. You will be required to represent the business externally at events and client engagements, and champion a customer-centric, excellence-driven culture across the organisation.
About you
We are looking for an experienced Leadership or Organisational Development expert with strong leadership skills.
This role would suit candidates with previous background in roles such as; Head of Talent, Head of Learning & Development or a similar role in an organisation providing leadership and management development solutions.
Attributes we are looking for:
- Proven track record of leading success in solutions, product and proposition management, within a leadership development business
- Current and in-depth understanding of market and client needs across all aspects of Leadership Development
- Experience in leadership solution design and delivery
- A client centric, action-oriented, commercial and strategic mindset
- Demonstrated leadership ability, with a track record of building and motivating high-performing teams
- Strong commercial, client-focused and quality mindset
- Strong analytical and problem-solving skills, with the ability to synthesise complex information and make data-driven decisions
- In-depth and concrete practitioner experience in leadership development and/or coaching with a strong understanding of market dynamics, customer needs, and the competitive landscape
- Deep knowledge of leadership best practice and organisational development, supported by a robust understanding of psychological theories that drive individual, team, and cultural performance
Ideally we would also like you to have;
- Proven experience in scaling leadership consulting businesses
- Experience of adopting technology in solution design
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an excellent benefits package which typically includes a great base salary, incentives, generous annual leave and much more.
What else is included…
- Competitive Salary, depending on experience
- Challenging and engaging work across a variety of organisations and industries
- A customer centric and professional working environment
- 25 days annual leave plus Christmas shutdown plus Holiday Buy/ sell scheme
- Income Protection, Life Assurance, Private Medical Insurance
- Employee Assistance Programme (EPA), Enhanced Pension Contributions, Retail Discounts, Eye Care Vouchers, Mortgage Broker Advice, Flu jab Voucher, Mental Health Support Programmes
- Inhouse Coaching Programmes and other Support Programmes
- Access to other benefits that can be purchased at discounted rates: critical illness cover, cancer screening and other health assessments, dental insurance, Gymflex, Tastecard and Travel Insurance.
Next Steps and How To Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
If this role sounds interesting, we would love you to apply.