Data Coordinator (Operations Technical Coordinator) (12 m FTC or secondment)
We are seeking a Data Coordinator (Operations Technical Coordinator) to join our dynamic Core Operations team based in Burntwood. This is an office based, full time role with almost immediate interviews and start.
This is a fantastic opportunity for both experienced candidates with solid technical knowledge and equally we are very keen to hear from applicants, who may not yet have a lot of commercial experience and are looking to start their career in the business environment. All individuals would need to be technically savvy with a keen eye for detail and great time management skills.
In this role, you will provide expertise on the resolution of systems, data and complex service queries, so you will need to be analytical and have great attention to detail.
It is essential that you have a good technical understanding of systems for data integration and data processing, as well as a sound understanding of applications such as Microsoft Lists, Excel, Word and PowerPoint and have the ability to work competently with data from multiple sources.
This is a 12 month contract / full-time opportunity, which is office based at our Burntwood hub with a standard Monday to Friday schedule totalling 35 hours per week.
You will be joining C&G, a business with great history and endless opportunities for development.
Although this is a 12 month arrangement, there may be other opportunities that you can choose to apply for at the end of your contract.
We shortlist on an ongoing basis and may close the advert early. To avoid disappointment, please submit your application as soon as possible.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your
interview and if successful any adjustments needed to support you in your role. If this is required, please email;careers@cityandguilds.com
About the role
You will play a key role in the full lifecycle of a qualification; from product and assessment build in our systems, through to results and certification. You will ensure all results are delivered on time, contributing to our collective success for all qualifications, with a focus on high stake series in autumn, spring and summer.
As an Operations Technical Coordinator, you will be supporting the successful flow of data between systems e.g., our e-assessment platform, marking systems, grading engine, SAP and customer facing portals. You will also be ensuring data integrity across our systems by identifying issues through middleware to ensure learner results are delivered correctly and on time.
During peak periods, such as our key exam and results seasons, colleagues are expected to provide additional support, which may include overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate a commitment to our collective success and adapt to the needs of the business. Occasional travel may be required to attend meetings or workshops at other office locations (travel expenses will be covered).
About you
In this Operational role, you will need to have a blend of coordination and project management skills, with a solid technical understanding of systems for data, integration and data processing whilst being competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise you own work, whilst building relationships effectively with both internal and external stakeholders.
Please ensure you read the attached role profile in full, inclusive of the working arrangements and positive working behaviours we expect from all our colleagues.
Ideally we are looking for:
- Broad understanding of standard MS applications and a willingness to learn how to reduce manual administration processes through integration and/or automation.
- Understanding of data protection and confidentiality requirements related to sensitive commercial and personal data (learner and associate data).
- Continuous improvement skills, with the knack to identify opportunities and make recommendations for improvements.
- Good communication skills and problem-solving skills
- Critical thinking skills with a focus on producing high quality outputs.
- A positive can-do attitude with a drive to succeed.
Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
We are looking for some core skills and aptitudes, however training and support will be provided to ensure that the candidate is set up for success.
Our story and mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.
Employees health and wellbeing is very important to us, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.
We also provide access to a Group wide Employee Assistance Programme (EAP).
We welcome a discussion about how this role could work flexibly for you. For example, work pattern, hours or location.
Next Steps and How to Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.