Organisational Support Manager (12 m FTC or secondment)
Gen 2 is currently recruiting an Organisational Support Manager to join our business here in Cumbria.
This role is available as maternity leave cover.
This is a client-facing position and an exciting opportunity for a candidate with previous experience working in a busy office environment in a team leadership role.
In this role, you will lead a small team and manage the recruitment of our learners/students.
You and your team will coordinate and manage the learner recruitment and induction process.
You will also oversee the sourcing and development of learner resources related to student services and recruitment. Additionally, you will contribute to student engagement, promotion, and communication activities and events (e.g. careers or open evenings, notice boards).
The role will be primarily based in Workington; however, the successful candidate may occasionally be required to travel to our sites in Ulverston and Carlisle, so a full driving licence and access to a car are essential.
Gen2 was established in 2000 and specialises in the Engineering, Nuclear, and Manufacturing sectors. In May 2017 Gen2 joined City & Guilds and became a City & Guilds business.
Gen2 is based in a picturesque Cumbria and has been recently awarded Ofsted Good in all areas.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
About the role
What you will be doing:
- Managing the support of prospective and current students is a key duty of this role and you and the team can expect to be amongst the first member of staff to be approached by learners.
- To provide an effective wellbeing and support service and where necessary involve other departments/services, escalating as needed.
- Coordinate and manage the learner recruitment and induction process through the Recruitment and Student Services team
- Manage the sourcing and development of learner resources related to student services and recruitment.
- Contribute to student engagement, promotion and communication activities and events e.g. careers/open evenings, notice boards
- Work with internal and external stakeholders to deliver information, advice and guidance.
- Working closely with Centre Managers and the Facilities Manager to ensure that business support is resourced and managed.
- Manage and coordinate projects and resources in relation to organisational support.
- Produce, maintain and report on KPI’s, performance targets and evaluations/Learning from Experience to promote continuous improvement.
- Represent Gen2 as appropriate and build/maintain good relationships with stakeholders
- Have oversight and contribute to process and systems improvement activity undertaken by the Lead Recruitment and Student Services Officer.
- Maintain confidentiality at all times and ensure compliance with information security requirements e.g. GDPR
- Ensuring you and the team maintains own CPD, keeping up to date with changes to best practise related to support services, learner recruitment and student services.
- Work closely with the Designated Safeguarding Lead to ensure information is shared and followed up on.
About you
What we are looking for:
- IAG Level 4 or willingness to work towards the qualification
- Experienced in working in a busy office environment
- Good IT skills and experience of utilising electronic systems
- Good time management, planning and organisation skills.
- Experienced in managing and motivating individual staff to develop a high performing team
- Strong relationship management skills including with those seeking help
- Strong administrative and organisation skills with great attention to detail.
- Excellent numeracy, communication and presentation skills - both written and verbal.
- A self-starter, able to manage a variety of projects and resources independently
- The ability to work under pressure and deliver to tight deadlines
- Experienced in producing and presenting performance targets/indicators
- Proven experience in recruitment practices e.g. interviewing
- Excellent relationship management skills including with those seeking help
- A high level of confidentiality and integrity
- A passion for supporting people
- Experienced in prioritising, planning and co-ordinating the work of self and others
- A commitment to providing inclusive and accessible services to all students
- Excellent customer service skills
- Willingness to undertake ongoing training related to wellbeing and support
We would love you to have…
- Experience of working in the Further Education (FE) Sector/Work Based Learning
- Sound knowledge of safeguarding
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, enhanced pension and many other benefits.
Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides. We also provide access to a Group wide Employee Assistance Programme (EAP).
The successful applicant will be required to undertake appropriate checks including reference checks as well as providing proof of the right to work in the UK.
The position applied for will be subject to a criminal record disclosure through the Disclosure and Barring Service. It is an offence to apply for a role working with children if you are barred from engaging in regulated activity relevant to children.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.