Digital Solutions Manager
We are looking for an individual who has a strong background in delivering remote training and demonstrations of digital platforms as well as training solutions, services and client management. Ideally, you will also have experience of using an e portfolio and also digital content for delivery.
This is a permanent role with hybrid working arrangements between the office and home. We're flexible about the location of this role, but you'll need to be within commuting distance of one of our main office hubs - Brighton, London, Burntwood (near Lichfield), Warrington, or Wakefield.
Client meetings with be mostly online but you may have to travel for team meetings and conferences, likely twice a month.
We actively shortlist for interview so may close the advert early should we appoint successfully.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As Ethnic diversity and disabled people are currently under-represented at City & Guilds we particularly encourage and welcome applications from these communities.
About the role
In this role you will support the growth and development of digital business in line with strategic plans by working directly with customers through consultative engagement, you will determine customer needs and delivery solutions that are an enabler to broader business goals. Providing targeted support and training delivery (pre and post-sale implementation), you will apply and transfer expert knowledge and practical implementation skills.
With a consultative approach, you will undertake diagnostics to support customers and understand how digital solutions can act as an enabler to achieve broader organisational change objectives. Working closely with the sales teams to provide customers with a full in-depth, face to face and on-line technical demonstration of all platforms such as e-portfolio to allow them to see the benefits of the system and explain how this will benefit them as a company.
The role is also about approaching and identifying customer needs promptly and accurately, prior to demonstration and preparing customer proposals and implementation strategies. You'll be responsible for on-boarding customers through online training delivering excellent customer services, as well as managing customer expectations effectively throughout the life of the contract in line with service level agreements.
About you
Your application should be able to demonstrate depth of knowledge of digital products, services and platforms.
You must have a consultative and solution driven skill set with the ability to diagnose strategic customer needs and interpret business wide solutions and be able to easily transfer and cascade knowledge. You must have outstanding communication and people skills and the ability to present digital and technical products and have a passion for maintaining your own personal development.
Our story and mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.