Customer Success Manager
Are you an experienced Account Manager looking for the next step in your career?
Do you pride yourself on delivering excellent customer experience?
Are you UK based? Would you like to benefit from working remotely from anywhere in the UK?
If the answer to above is Yes and if you also worked in an Account Management / Client Success Team within a technical discipline (software services or development environment) then we may have this perfect opportunity you are looking for.
Our Kineo team have a vacancy for an account manager to maintain a portfolio of accounts based mainly across the UK.
As part of the City & Guilds Group, Kineo are digital learning experts who are dedicated to delivering a better learning experience for clients around the world. If you are motivated by a dynamic, collaborative and creative workplace that is underpinned by a deep sense of purpose, then Kineo is for you!
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
About the role
The Customer Success Manager is responsible for successfully managing and maintaining a portfolio of existing accounts across Kineo by managing customer retentions and growth, account management, customer engagement, technical support and customer satisfaction.
Within the role you will develop relationships to promote retention and loyalty for Kineo's key accounts becoming a trusted advisor. You will help to drive revenue and build on the existing customer base whist identifying any opportunities to upsell where possible. You will also proactively manage the contract renewal process, reviewing anniversary milestones, preparing and delivering customer call cycle and engagement plans.
You will work closely with teams across the organisation, collaborating with the service desk, product teams, dev ops and other product experts.
About you
We are looking for previous Account Management experience.
Ideally you will have worked within a technical discipline and have worked within a software services or development environment.
Previous knowledge of Learning Management Systems will be desirable but is not essential.
You must have worked within an account management role previously with demonstrated ability to articulate tailored solutions for customers and provide exceptional customer service levels at all times.
You will need to be confident in communicating with customers and internal teams and possess strong financial and commercial acumen.
Our Story And Mission
To find out more about City & Guilds please click on the following link:
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, enhanced pension, private healthcare, volunteering opportunities and many other benefits.
You will also be offered a generous bonus scheme as a part of your reward package for this position.
Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
We also provide access to a Group wide Employee Assistance Programme (EAP).
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.