Coordinator (End Point Assessment)
We are looking for an End Point Assessment Coordinator to join our team on a fixed term contract until the end of September 2025.
You'll need to be able work on your own initiative as well as part of a team and have good communications skills with the ability to use Microsoft packages. Does this sound like you? If so, keep reading!
This role is based at our Burntwood offices, near Lichfield and is offered as a full time position of 35 hours per week. We offer hybrid working between the office and home.
This appointment will be based on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities
About the role
Your role will be to support our End Point Assessment (EPA) process, offering a full "end to end" service. You will provide an exceptional customer experience whilst also feedback intelligence to develop our service and offer. You will support EPA customers from the point of ‘sale’ through to EPA event ensuring their apprentices always receive the best EPA experience. You will also work with Independent End Point Assessors to allocate and organise the delivery of EPA’s.
You will need to build strong customer relationships to support the retainment and expansion of dedicated customer accounts. Finally, you will highlight issues, concerns and wins to the team, suggesting improvements to current operating procedures.
About you
You will need to be able to demonstrate to us experience of delivering exceptional customer service, ideally from a business services environment. The successful candidate will have the proven ability to work within a team and to use their own initiative to act independently as well. Experience of using Customer Relationship Management technology is important in this role.
You must have exceptional communication, problem solving, and organisational skills and an understanding or interest in the skills development sector.
Our Story and Mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.