Client Delivery Manager
We are delighted to be recruiting for a Client Delivery Manager to join The Oxford Group.
We are looking for a great communicator and a confident individual who is looking for a career in Project Management and would love to join one of City and Guilds businesses, The Oxford Group.
The Oxford Group is a leading global provider of leadership, management development and executive coaching solutions to large international organisations.
We are very interested in speaking to the candidates who are in similar roles already but equally we would be very keen to hear from the candidates who are just starting their career in Client Delivery Management / Project Management or who have all skills required to perform well in the role like this. It will be also beneficial if the candidates can communicate in French.
We are looking for an individual who has experience of working in multi-national business environments and is keen to become a key member of our client services team helping us to put in place innovations and new ways of working so that we can better serve our clients, suppliers, consultants, and internal teams.
We offer the opportunity to work, influence and learn from a high-calibre team with the potential for personal development. We offer some challenging and engaging work across a variety of organisations and industries with the support from a team of Client Delivery Managers in an environment strongly focused on psychological safety.
For this role, we offer flexible working arrangements. You will need to be based in the UK, but you can be located anywhere in the country, however we would like you to be flexible to travel, mainly to London, on a quarterly basis or as per business needs.
If you are enthusiastic about working in a relationship-orientated environment, enjoy managing multiple complex projects across various cultures, then this is the role for you. We will provide you with interesting projects, in house systems training and stimulating on the job experiences.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
About the role
The Client Delivery Manager is responsible for providing full client management support in the delivery of projects to our portfolio of clients. They are involved in all stages of the project life cycle from defining requirements, supporting the design of solutions, and ensuring successful delivery and evaluation of projects; providing a professional and efficient service to the Oxford Group’s clients and the wider Oxford Group team.
You will need to:
- Take a broad strategic view of the context & relationships to anticipate issues, proactively ensuring consistent quality of customer experience.
- Build strong relationships with the project and client team, facilitating agile and smooth working and ensuring full support throughout the project.
- Consistently deliver on commitments, plans proactively with clearly identified measures and milestones, assists others with trade-off decisions and prioritisation.
- Create opportunities for clients to clarify and prioritise expectations and discusses options for alternative ways to meet expectations efficiently and cost effectively.
About you:
Attributes we are looking for:
Knowledge, Skills & Behaviours we are looking for:
We are looking for client focused people who have:
- Broad experience of a demanding, complex, project management client facing role in a global business environment, working across multiple cultures and continents
- First class communication skills: listening, negotiating, and persuading or influencing others; oral and written communication, using a range of media, including the preparation of business reports
- Excellent communication skills; in particular, high level written skills, proof reading skills and a professional manner
- Personal effectiveness: self-awareness and self-management; time management; sensitivity to diversity in people and different situations; the ability to continue learning
- Experience of dealing with international clients at a senior level: face to face, virtually and written communication
- Experience in taking a lead in financial / budget management in a demanding project management role, including increasing project revenue and margins and simplify ways of working
- Ability to speak French will be beneficial
We would like the successful candidate to be able to prioritise their tasks and manage their time effectively. We would like you to approach every task with enthusiasm and energy and provide expertise, advice, and support to all other colleagues in The Oxford Group.
Our Story and Mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an excellent benefits package which typically includes a great base salary, incentives, generous annual leave and much more.
What is included…
- Company incentives (bonus scheme)
- Comprehensive induction programme
- Challenging and engaging work across a variety of organisations and industries
- A customer centric, professional, and fun working environment
- 25 days annual leave plus bank holiday and option to purchase additional holiday
- Life insurance (4X base salary)
- Income protection scheme
- 4 weeks company sick pay
- Private medical cover
- Flexible working
- Retail discount scheme
- Access to Nudge (Financial education and wellness App. and Unmind (Mental Health App.)
- Income protection scheme
- Access to Reward Gateway including discounts across the variety of brands.
- EAP (Employee Assistance Programme)
Next Steps And How To Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
If this role sounds interesting, please apply today. For further details, please see attached the Role Profile.