Associate Manager (12 Month Fixed Term Contract)
We have an exciting opportunity working as an Associate Manager as part of the Associate management Department on a full time basis, fixed term for 12 months to cover Maternity leave.
In this role, you will support recruitment, selection, training and performance management of associates.
This is a full-time role, based on 35 hours per week.
We offer flexibility in working arrangements, and you may need to attend one of our office hubs when required.
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.
About the role
The successful candidate will performance manage, train and support City & Guilds associates. You will follow a risk- based approach, ensuring quality standardisation and consistency of Associate activity in the delivery and quality assurance of a range of activities.
In the role you will manage the Associates to ensure we have the right mix of skills, experience and knowledge to produce consistent Quality Assurance of our qualifications, products and services whilst ensuring that we maximise our customer satisfaction levels and meet the City & Guilds regulatory requirements. You will also be responsible for managing the process of training, reviewing and the development needs of associates so that there is quality and consistency across the business.
About you
You will have gained experience working to quality assurance standards whilst having recognised training & development experience. Our successful candidate should also have performance management and resource management experience. You will be comfortable preparing for and presenting to a wide range of target audience, a clear and confident communicator would excel in this role.
You will be creative, enthusiastic and driven with a passion for stakeholder engagement. You will be comfortable working to deadlines and able to prioritise a busy workload. It would be desirable for the successful candidate to have an understanding of risk management although not essential. Experience of supporting a geographically dispersed team would also be
beneficial.
Our Story And Mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.
Employees health and wellbeing is very important to City & Guilds, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.
We also provide access to a Group wide Employee Assistance Programme (EAP).
Next Steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.