Technical Data Administrator

Do you like solving problems? 

Have you an eye for detail? 

Are you good and comfortable handling and checking data? 

Does helping improve service success levels tick a box for you? 

Then this may be the job for you! We have a vacancy for a Technical Data Administrator (Data Management).

The role involves a range of tasks including solving technical problems, in a 2nd line capacity, that we encounter day to day. So there is a lot to learn to get to expert level. But also, there is scope to bring your strengths and skills on how to problem solve and continuously improve. We are open to fresh ideas! 

Up for it? Then read on... 

This is a hybrid role where you will be working both from home and our Burntwood office. 

We will usually require you to be at the office approx. twice per week but this may change and be flexible and depend on both training and business needs.

The role is based in the Data Management team in the Fulfilment function of Operations and Programmes. 


This appointment will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Business Unit
Channel Partners
Entry Level
Type of role
Full-time or part-time
Location - Country
Location - City
Closing date
Vacancy ref

About the role:  

What is involved? 

  1. The primary responsibility of the team is handling 2nd line queries for our customers and internal departments. This usually concerns issues around our registrations and certificates which our customer services team are unable to handle. So, in depth understanding is required, training provided of course, in order to reveal, possibly resolve and then explain back or onwards to another contact where required. 

  1. We are a pivotal team in the delivery of examination results for our Technicals and exciting new T Levels qualifications which demand both technical skills and the ability to quickly adapt and respond to new challenges and incidents as they occur. 

  1. The role also involves a significant amount of data manipulation, primarily in Excel with skills at intermediate to advanced levels. So you ought to be comfortable at running features like pivot tables and ‘vlookup’ functions. 

  1. We also conduct system checks on key essential processes, acting as early warning where problems are detected. 

  1. System testing, usually where changes are being applied, is a routine requirement. 

  1. Data Management hold responsibility to continually tackle and reduce error occurrence from our processes and systems. So ‘peeling back the layers’ behind the obvious issue at hand to get at the heart and root cause is a daily requirement. 


About You

Key skills and attributes include; 


  • The team is relatively small, so flexibility is critical to its success. Moving to cover tasks at short notice is part of what we do, day to day! For a lot of people this will be what makes the job diverse and exciting. 

  • You will need to be good technically with managing data - Not at an expert level but competent at taking a spreadsheet, as a typical example, eliminating unnecessary data and manipulating what you are interested in to see the picture required. And sharing that info/intelligence with clarity. 

  • Having a passion for tackling where things are going wrong or not working is a key role attribute. So not just fixing what is broken but getting to the heart and root cause. 

Our story and mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.