Student Services Administrator
Student Services Administrator
We are currently recruiting for an Administrator to join our training centre in Gatwick, RH10 9JY.
We are a purpose driven organisation at City & Guilds Training – Electrical, with a commitment to changing the lives of our learners through developing their skills, every day.
We are offering this amazing opportunity to join our rapidly growing business.
Trade Skills 4U (part of City & Guilds Training) specialise in electrical training, offering a wide range of electrician courses in the UK for new entrants, existing electricians and companies from our state-of-the-art training centres. Over recent years TS4U helped thousands of people gain valuable knowledge, experience and the qualifications they need to pursue successful careers in the electrical industry.
Successful candidates will become a part of our friendly team located in our offices in Crawley / Gatwick.
This role is available on a full-time and permanent basis.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities
About the Role:
Role overview
The role is to provide high standards of customer care to all students, visitors and stakeholders face to face, over the phone and email. To oversee the staff and office daily routine.
Tasks Specific to the Job Role
The following tasks are specific to this job role:
- Meet and greet all students and visitors to the Centre.
- Candidate Registration – registering candidates for their courses and checking ID.
- Payment – taking payments and recording details on Ledgers and our internal System.
- Generate Course Materials – Printing Course materials, handouts and any other paperwork required for courses prior to course commencement.
- Registering candidates for the qualifications using Walled Garden.
- Exam Invigilation – All aspects of Invigilation of exams as and when required.
- Updating database with Practical Assessment Results.
- Certification – Check and post City and Guild Certificates to candidates.
- Liaise with other departments as required to provide support to students and colleagues.
- Provide administrative support to Team Leaders and Senior Management Team at the Centre.
- Daily checking and responding to the enquiries in the Students Services email inbox.
General tasks
- To undertake any tasks required that are appropriate to the role and grade.
- Ensuring the general cleanliness of the Centre’s communal areas, reception, and Student Lounge.
- Refreshments – Ensure that the drinks machines are filled, and stock replenished as and when required.
- General administration duties - filing, post, telephone, and any other reception duties.
About You:
We are looking for an enthusiastic and friendly individual to join our team.
Attributes we are looking for:
- Good level of Maths and English
- Excellent IT skills (Microsoft Office, Word/Excel Internet, email)
- Excellent eye for detail and ‘Can do attitude’
- Energetic, enthusiastic and confident
- Hardworking team player who is self-motivated
- Flexible, responsive and good communicator
- Open to and willing to learn new ideas
- Great listener
- Good Time keeping
- Excellent interpersonal and communication skills, both written and verbal, whether this be face-to-face, by telephone or by email
- Able to develop and maintain positive working relationships with individuals at all levels
- Strong organisational skills and ability to multitask
The successful applicant will be required to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK.
Our Story And Mission
To find out more about City & Guilds please click on the following link:
What we offer
What we offer
- Competitive salary based on experience
- 25 days annual leave plus Christmas shutdown and bank holidays
- Opportunities for personal development and career progression and friendly workplace culture
- Extensive product portfolio and subcontracting network
- Employee Assistance Programme (EAP)
- Wellbeing and mindfulness app Wisdom
- Later life planning "Care Concierge" and Bereavement support
- Coaching (rapid coaching, 1-2-1 coaching, peer coaching, strength coaching)
- Free mortgage advice
- Eye Care Vouchers and Flu Vaccinations
- Enhanced pension
- Additional leave for volunteering
- Holiday Buy / Sell
- As our employee you can also access some more offering - benefits that we can offer at discounted prices: critical illness cover, health assessment, dental insurance, travel insurance, Gymflex, Tastecard, Give AS You Earn, Cycle to Work.
- Next steps and how to apply:
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.