Service Delivery Executive - Bangalore
Are you an organised, detail-oriented professional with a passion for delivering excellent customer service? We’re looking for a Service Delivery Executive to play a key role in supporting the smooth operation of our End Point Assessment (EPA) service.
Our offices are based Bengaluru - 560103, Karnataka.
You will be required to come into the office every day for the first 3-4 weeks in the role.
You will then be able to work from home if preferred but you will need to come into the office when needed.
About the role
- Ensure high-quality delivery of EPA services, including uploading results, checking evidence uploaded by customers meets regulatory requirements, managing certificates, troubleshooting errors, and supporting UK teams.
- Maintain and update data systems, like Excel trackers, while following and improving processes.
- Communicate effectively with stakeholders, providing advice, support, and training when needed.
- Monitor activities to meet quality standards and identify areas for improvement.
About you
- Strong IT and Microsoft Office skills.
- Excellent planning, communication, and problem-solving abilities.
- Attention to detail with a customer-focused, proactive mindset.
- Flexibility and adaptability to change.
Desirable Skills
- Experience improving processes and maintaining dashboards or trackers.
- Confidence in Excel and data reporting tools.
- Familiarity with delivering and monitoring key services.
Our Story and Mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.
Next Steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.