Senior Quality Manager

Due to an internal move and promotion we are delighted to offer this Senior Quality Manager role. 

Leading an overall team of 35 with direct line management of 5 Quality Managers and Team Leaders, you will work with our senior leadership team and key stakeholders to set and deliver the strategy for the quality assurance of our centre assessment. 

Your application must demonstrate strong leadership skills and extensive delivery experience in the quality assurance of centre assessment. It would be great if you have experience of working within an Awarding Organisation.

Your team will be based across our Wakefield and Warrington hubs. We are flexible on your location and support hybrid working but you must be willing to travel to our offices on a weekly basis, likely twice a week, although this will be reflective on the needs of your team and the business. You will also need to travel to other regional hubs and on customer visits as and when required so you’ll need access to a car. 

Appointments will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Business Unit
Channel Partners
60,000 - 63,000 + Bonus Scheme
Type of role
Full-time or part-time
Location - Country
Location - City
Wakefield, Warrington
Closing date
Vacancy ref

About The Role

The Senior Quality Manager will work effectively with the Quality Delivery Senior Leadership team to develop and deliver our strategy, objectives and key results. You will build, lead and empower a high performing team ensuring we deliver our departmental goals by working collaboratively and cross functionally across teams within the business. 

You will have responsibility for managing and setting the expenditure budget for the team, making sure you have efficient use of resources. You will also champion the work of the team with key stakeholders, ensuring they have clarity on the accountability and responsibilities of the team whilst leading the team to deliver exceptional customer service, meeting all key Service Level Agreements. 

In addition you will look to build a culture of continuous improvement, building team knowledge and sharing best practices to identify and implement changes to processes with the aim of improving efficiency and effectiveness. 

About You

The successful candidate will need to have led a management team and previously worked in a senior leadership role. It is essential that you have proven knowledge, understanding of Centre Assessment Standards Scrutiny (CASS) and delivery experience in the quality assurance of centre assessment for example verification and moderation. You'll be comfortable managing multiple complex projects, collaborating with a range of stakeholders to deliver them successfully, implementing change where required. 

The Senior Quality Manager will hold responsibility for setting, managing and controlling a department budget so experience in this from a previous role would be required. You will naturally be a leader with excellent communication skills acting as an ambassador for the team. 

Ideally you will have worked within Awarding Organisation, and have experience of driving and implementing change such as new technology or business processes. 

Our Story And Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, e-learning technologies, executive leadership development, technical training and consultancy.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example, work pattern, hours or location.

Next Steps and How to Apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.