Quality Team Leader
We have an opportunity for a Team Leader to join our Quality team based at our Warrington office. You will join us at an exciting time as we embark upon a transformation of the quality team. Your role will be critical in the day-to-day operational management of our quality, customer service and administration activities that underpin our quality assurance offer for all products and services.
You will lead a small team to ensure we deliver a great service to our customers. There will also be a number of key deliverables and managing the performance of your team is key to success.
This is a full time role, working 35 hours Monday - Friday. Your office base will be at our Warrington Hub so you must be in commuting distance of this office 5 days a week. You must also be willing to travel to other regional hubs or on customer visits as and when required. Unfortunately we cannot consider home based applicants for these roles.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
About the role
Your responsibilities will include:
• Delivering day-to-day operational effectiveness for the Quality team
• Driving continuous improvement
• Being an effective leader and role model for your team/colleagues
• Working in collaboration with your Quality Manager
• Supporting with training and personal development
• Quality assurance and risk management (don’t worry… you can pick this up as you go!)
• Building strong and effective relationships with key stakeholders
• Processing data in spreadsheets, recording information etc.
About you
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You should be someone who is organised, self-motivated, resilient and can work at pace.
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You must have experience in a team leader or similar supervisory position as you will need your transferable skills to hit the ground running when you join us.
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A Level 3 or above qualification (or comparable apprenticeship / experience) in team leadership or management would be desirable but not essential.
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We work with lots of data, so you need to have proficient IT skills, be confident with new technologies and systems and be skilled in the use of Excel as this will form a significant part of your day-to-day role.
Our story and mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.
Employees health and wellbeing is very important to us, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.
We also provide access to a Group wide Employee Assistance Programme (EAP).
We welcome a discussion about how this role could work flexibly for you. For example, work pattern, hours or location.
Next Steps and How to Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.