Quality Manager

We have an excellent opportunity within our Quality team here at City & Guilds for a Quality Manager to be based in our Wakefield office.

This is a permanent role and we work 35 hours per week Monday to Friday. The successful candidate will benefit from working for a well-established business, receive a competitive salary and some excellent benefits. 

We are looking for a candidate who can build excellent relationships with our customers as engagement with them is pivotal to this role. You will be expected to build excellent relationships with customers whilst keeping risk management at the heart of everything we do.

Your role will be critical in leading and developing a team to become experts in quality assurance models across a range of products and services right across the globe. This is critical in enabling us to meet our regulatory requirements and deliver first class customer service.

You will lead a team and you will develop that team in becoming experts in quality assurance and risk management. There will also be several key deliverables and developing the performance of your team of experts is key to success.

Your office base will be Wakefield but you must also be willing to travel to other regional hubs or to meet our customer as and when required. We offer flexible and hybrid working arrangements.

Appointments will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Type of role
Full-time or part-time
Location - Country
Location - City
Business Unit
Closing date
Vacancy ref

About the role

As a Quality Manager you will develop Quality Assurance models and implement these across a range of products and services. You'll apply your experience and knowledge of leadership and management to create a high performing, effective and agile team. You'll ensure your team effectively manages risk across our customers and are held accountable for their decisions, actions and behaviours.

You'll design and deliver training, and carry out training needs analysis. Within the role you will build relationships and networking effectively across the business and with external stakeholders including regulators and industry bodies. Collaborating with the Senior Quality Manager and Quality Risk Analyst, you'll plan budgets accurately and effectively for the year, making sure that budgets are achieved and that costs are reduced where possible.

You will understand and deliver regulatory requirements across the UK and international markets, working autonomously and supporting your Senior Quality Manager to effectively deliver on the Quality team mission.

About you

You should be organised, self-motivated, resilient and able to work at a fast pace. You must have experience of an equivalent leadership role in a quality environment. We need individuals  with the ability to coach and develop a team to become experts in their field, and to be able to manage performance efficiently. You must be able to work autonomously, be a critical thinker and be confident to challenge.

You should be skilled in designing and delivering training internal teams, someone who has strong negotiation skills and can capture an audience, both internally and externally. You need to have proficient IT skills, be confident with new technologies and systems.

Our Story And Mission

For over 145 years City & Guilds has worked with people, organisations and economies to help them identify and develop the skills they need to thrive. We understand the life changing link between skills development, social mobility, prosperity and success.

We partner with our customers to deliver work-based learning programmes that build competency, to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

We’re a Royal Chartered Institute and charity; everything we do is charitable. We invest our surplus into expanding and enhancing our solutions across all of our brands, to meet the changing needs of organisations and industries. And through our City & Guilds Foundation we amplify our purpose by focusing on high impact social investment, recognition and advocacy programmes which remove barriers to getting a job, celebrate best practice on the job and advocate for jobs for the future.

At City & Guilds, we are committed to unlocking the potential of individuals and organizations through skills development. We firmly believe in the power of diversity and equity, valuing and celebrating the unique perspectives, experiences, and talents that individuals from diverse backgrounds bring to our organization. We are dedicated to creating an inclusive and equitable work environment where everyone can thrive and contribute their best.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example, work pattern, hours or location.

Next Steps And How To Apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.