Customer Service Advisor
We are currently looking for a Customer Service Advisor to join one of our training businesses here at City & Guilds Training; Intertrain, located in Doncaster, DN4 8DE
Intertrain is part of City & Guilds and is the UK’s largest and fastest-growing railway training and assessment provider.
This role is offered as a permanent post.
The successful candidate will join a small and dynamic team. This role would suit an enthusiastic individual with a passion for delivering an excellent customer experience.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
About The Role
Customer Service Advisor will be liaising with external customers and learners and dealing with all incoming emails and telephone queries. You will be processing and arranging customer bookings for training courses. As a Customer Service Advisor you’ll work closely with colleagues in your team, and will be passionate and committed to delivering an excellent customer experience at all times. We would like you to ensure that you maintain all high standards that drive our brand and you’ll share your knowledge and understanding with customers and the rest of the team.
About You
We are looking for an enthusiastic individual with excellent telephone manner, great attention to detail and ability to provide an excellent level of customer service to both external and internal customers.
The role would suit an individual with experience from a similar role but equally if you like the idea of working with people and you are passionate about great customer services experience then we would love to hear from you too.
Our story and mission
To find out more about City & Guilds please click on the following link:
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
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Competitive salary
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25 days annual leave plus Christmas shutdown and bank holidays
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Opportunities for personal development and career progression
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Employee Assistance Programme (EAP)
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Wellbeing and mindfulness app Wisdom
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Later life planning "Care Concierge" and Bereavement support
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Coaching (rapid coaching, 1-2-1 coaching, peer coaching, strength coaching)
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Enhanced pension
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Additional volunteering days
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Salary reviews, uplifts including Real Living Wage uplift in January 26
Next Steps And How To Apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.